Deputy Lyndon Farnham says the level of service from DFDS 'falls short of what was promised and what islanders and visitors expect.'
The Chief Minister has made public his response to a letter from the Jersey Hospitality Association, raising concerns over DFDS’s performance as the island’s ferry operator.
Deputy Farnham believes the decision to stop the fast ferry to Poole in early November until April 2026 'falls short' of what was promised.
The Chief Minister has said that the government is 'treating the matter with urgency' after receiving a letter expressing the concerns of the hospitality industry and the wider public regarding DFDS' service levels.
The JHA is worried about the impact on visitor numbers, which were down 16% on last year in the first six months of 2025. Its letter says:
"The clear and immediate problem is the removal of the UK fast ferry service during the winter months, the single most important route for the current core market. This has been sacrificed so that DFDS can continue to operate a southern fast-ferry service to France, a route that sadly attracts very little passenger demand in winter."
In response, Deputy Farnham reveals:
We have escalated our concerns to DFDS at the highest level and are demanding immediate clarity and improved delivery.
The Chief Minister says government is working with Visit Jersey during 'difficult market conditions', and says the tourism industry is a vital part of Jersey's economy.
He is suggested spending on marketing might be increased:
"We are reviewing current funding arrangements to ensure Visit Jersey is equipped to compete effectively in a fast-moving and challenging market."
DFDS' winter schedule shows the fast ferry to Poole will be withdraw from 3 November, a decision the operator reflected lower demand for travel outside peak season.
In a previous statement, Chris Parker, Jersey Route Director, said DFDS understands 'this decision will impact islanders and disappoint some travellers.
"We are sorry about the inconvenience this will cause.
"We are focusing on delivering a long-term sustainable service for Jersey, including investment in future tonnage for the island."
Channel 103 asked DFDS for an interview about its schedule but was told none was available.
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